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Make sure you're uploading a clear PDF or image. Scanned documents with low resolution may not parse well. Try exporting the statement directly from your bank's app as a PDF rather than taking a photo of it.

If your document has no date (e.g. a handwritten receipt), OuchMoney defaults to today's date. You can see and edit individual transactions from the upload review screen before confirming.

OuchMoney shows your most recent month with data, not the current calendar month. If all your transactions are from a past month, the stat reflects that month. Upload a new statement to get current data.

Roasts use an AI model that occasionally times out. Tap "Try Again" on the error screen. If it keeps failing, check your internet connection. Persistent failures can be reported below.

Subscriptions are managed by Apple. Go to Settings → Apple ID → Subscriptions on your iPhone and cancel from there. You'll retain access until the end of your billing period.

Your data is stored in Firebase (Google Cloud) and processed by Google's Gemini AI for generating roasts and ouch cards. We never sell your data or use it for advertising. See our Privacy Policy for full details.

Send us a deletion request using the form below and select "Account / Data Deletion" as the topic. We'll remove your Firestore data within 30 days and confirm by email.

Free users get 1 statement import and 1 roast before being prompted to subscribe. OuchMoney Premium unlocks unlimited imports and up to 2 roasts per day.